• More than 30 days prior to your tour: Full refund, minus a 5% processing fee.
• 30 to 14 days before your tour: 50% refund.
• Less than 14 days before your tour: No refund.
• If we cancel due to weather or circumstances beyond our control: 100% refund.

For rentals the age limit is 13 years old with a minimum height of 4'8. For guided tours, our requirements are based off height & the biking experience an individual has. Our minimum height requirement is 4'8.  But it all depends on an individuals biking capabilities. If we had a child 4'8 in height, 8 yrs old, an avid bike rider, & confident in themselves, we would allow them to ride their own ebike. If we had a child 5'2 in height, 13 yrs old, & has only rode a bike 3 times, we would suggest they ride tandem with an adult. For more details, please give us a call & we can discuss which option is best for your child. 

Our ebikes have an electric motor that activates on its own after the first pedal, and with minimum effort, you can reach higher speeds.

Our ebikes can cover approximately 25 to 35 miles on a single charge. However, hills, wind and the weight of the rider all comes into play. Regardless, even if it's out of power, it's still a bike so it won't leave you stranded. Additional batteries are available for rental.

Yes, we include a helmet with each rental or tour, and our helmets are made to the highest standards for ebikes.

The customer is responsible for all damage or loss to the rented ebike.